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CHENNAI: The Tamil Nadu Electricity Regulatory Commission (TNERC) has directed the Tamil Nadu Power Distribution Corporation Limited (TNPDCL; erstwhile Tangedco) to communicate the reason for the disconnection of power connections by sending WhatsApp or SMS messages to the consumers.
The direction was given during a review meeting held recently by the TNERC with the officials of the TNPDCL. The discussions mainly focused on identifying the corrections required in the billing and application software to ensure full adherence to the TNERC Regulations.
Other directions include effecting service connections after confirming the installation of the generation meter and making necessary entries of the details of the meter for solar consumers above 10 kW, and creation of necessary provisions in the billing software to facilitate refund of the credited amount at the end of settlement period for net feed-in consumers when the consumer opt for a refund.
“For the consumers who have exceeded the contracted demand for the third time, the regularization of demand is seen only in the ledger viewed by the Licensee officials, whereas the same is not reflected in the billing status viewable by the consumer. This denies the legitimate rights of the consumer. The IT wing shall update the billing software so that whatever updation carried out in the department ledger should also be reflected in the billing status including check reading entry by various agencies,” the discom was told.
Moreover, for all the online applications, after inspection, there should be a provision for rejecting the application or changing the data in line with the actual site condition such as underground and overhead status by the concerned section officer.
“The requirement of ownership document and indemnity bond for meter board shifting application within the same premises shall be deleted, as they are not mandated in the Regulation. The maximum size of the document to be uploaded online by the applicant for all types of applications is inadequate. It needs to be increased to a minimum of 5 MB size,” the TNERC direction said.

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