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Starting Monday, the public may receive automated text messages from OPP through a new engagement tool.
OPP curated a limited list of event types eligible for messages to be sent through the tool. Most are events reported after the fact where no suspects are present, a media release stated. 
When someone contacts OPP through an SMS-enabled device, and their call is categorized as an eligible event type, the following sequence will occur:
    •    The caller will receive a text message with their event number – e.g., E0123456789. Some messages might also include additional information related to a specific call type. For example, messages sent in response to calls relating to some motor vehicle collisions might include information on Collision Reporting Centres.
    •    After the call is cleared by the responding officer, if/as required, the initial caller will receive an invitation to a brief voluntary survey to provide feedback on their experience with the OPP.
Information collected through the surveys will be used to assist OPP identify better ways to serve the public. 
Messages are available in both English and French, and recipients can opt out of receiving any additional texts.
For more information visit opp.ca.  If a member of the public is concerned that they have received a fraudulent message, contact the OPP's non-emergency line (1-888-310-1122).
 
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