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The State of SMS Marketing in 2022 – MarketingProfs

by Ayaz Nanji
Most Americans say they have signed up to receive mobile text messages from a business in the past year, according to recent research from SimpleTexting.
The report was based on data from a survey conducted in April 2022 among 813 people in the United States. The researchers also conducted a separate survey of 501 business owners and marketing managers in the US to understand their SMS marketing efforts.
Some 70% of respondents say they have subscribed to receive texts from a business in the past year, up from 62% who said the same in 2021.
Subscribers to text updates from businesses in 2022 vs 2021
More than half (53%) of people say they check their text messages 11 times a day or more. That compares with 29% who say they check their email 11 times a day or more.
How many times a day people check their email vs text messages
Marketers say they are mainly using SMS messages to alert subscribers about special offers/sales (38% say they are doing) and as part of billing/collections (38%).
What marketers are primarily using SMS marketing for
Most marketers (89%) report an average clickthrough rate of more than 10% for their SMS marketing messages. That compares with only 36% who report an average clickthrough rate of more than 10% for their email campaigns.
Average clickthrough rates for SMS marketing vs email
About the research: The report was based on data from a survey conducted in April 2022 among 813 people in the United States. The researchers also conducted a separate survey of 501 business owners and marketing managers in the US to understand their SMS marketing efforts.
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ABOUT THE AUTHOR
Ayaz Nanji is a writer, editor, content strategist, and research writer for MarketingProfs. He has worked for Google/YouTube, the Travel Channel, and the New York Times.
LinkedIn: Ayaz Nanji
Twitter: @ayaznanji
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