Magic
RATING:
5.00
5
4
3
2
1
Ease-of-use
5
Customer Support
5
Value for money
5
Functionality
5
10 Reviews
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Lack of man power to manage the different social and review platforms.
Reviews and Team Inbox helps our small team to allocate our time to buyers efficiently. Now we don’t have to login to multiple platforms everyday to check for and respond to messages.
None at the moment. We love it for the amount of time we have been using it. The support has been great too!
Reason for choosing Magic
Local support.
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Magic really understands the need of small businesses. Their team helped us a lot with onboarding and giving up local insights into how we can better utilise the software to grow our business more. I am still in directly contact with our account executive [SENSITIVE CONTENT] every week. Super helpful.
The software REALLY works. We were able to triple our reviews after the first month. The best part is how easy it is to use. Most of the work is done for you with templates so you just have to connect current reviews sites and you are ready to go. Being able to contact customers via SMS is another big plus. Response rates are much higher and faster.
So far, not many complaints. Our team has found it very easy to use and definitely worth the value.
Reasons for switching to Magic
Reputation.com was harder to use and more expensive. Their customer support team were slow in replying and lacked the messaging and SMS features that we really needed.
201-500 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Overall, my journey with Magic has been nothing short of magical. I elevated my online reputation and visibility. The surge in reviews and customer engagement resulted in a remarkable upturn in sales. I wholeheartedly endorse Magic to all local businesses seeking growth and an enhanced customer experience.
I effortlessly garnered and gathered reviews across multiple platforms. With its unified inbox, managing customer conversations became a breeze. The spellbinding text marketing tool proved remarkably effective in captivating customers and driving sales.
I can’t come up with anything to complain about this product
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Overall, my experience with Magic has been great. The platform is user-friendly and the customer support team is always quick to respond and helpful in addressing any issues or questions I have. Magic has helped me streamline my marketing efforts and improve my online reputation, ultimately leading to increased sales and customer satisfaction.
I like how easy it was to manage my online reputation with Magic. The Reviews product is especially helpful, allowing me to quickly respond to reviews and stay on top of my customer feedback. The text marketing feature has also been a great tool for me to engage with my customers in a more personalised way helping us to increase campaign revenues by 60% vs the same period last year when we were just using email marketing!
None so far. My team absolutely love Magic. Now they have more time to spend on other value added activities rather than just spending their time checking the multi platforms that we have a presence on!
Reason for choosing Magic
I ultimately chose Magic because of its focus on local businesses and its affordable pricing. While other platforms offered similar features, Magic's intuitive interface and personalised support made it the best fit for my small business needs.
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