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Conduent (Nasdaq: CNDT) and Solutions by Text (SBT) announced a partnership on November 13, 2025 to integrate SBT’s FinText messaging platform into Conduent’s Loan Manager cloud loan and lease servicing platform.
The integration will add real-time, compliant SMS, MMS and RCS messaging to automated servicing workflows aiming to reduce resolution time, increase on-time payments, and lower collection costs while improving borrower engagement and operational efficiency.
Conduent (Nasdaq: CNDT) e Solutions by Text (SBT) hanno annunciato una partnership il 13 novembre 2025 per integrare la piattaforma di messaggistica FinText di SBT nel cloud Loan Manager di Conduent, piattaforma di gestione di prestiti e leasing.
L’integrazione aggiungerà messaggi SMS real-time, conformi, MMS e RCS ai flussi di lavoro di assistenza automatizzata con l’obiettivo di ridurre i tempi di risoluzione, aumentare i pagamenti puntuali e ridurre i costi di riscossione, migliorando al contempo l’impegno del mutuatario ed l’efficienza operativa.
Conduent (Nasdaq: CNDT) y Solutions by Text (SBT) anunciaron una asociación el 13 de noviembre de 2025 para integrar la plataforma de mensajería FinText de SBT en la plataforma de servicio de préstamos y arrendamientos en la nube Loan Manager de Conduent.
La integración agregará mensajes SMS, MMS y RCS en tiempo real y conformes a la normativa a flujos de trabajo de servicio automatizado, con el objetivo de reducir el tiempo de resolución, aumentar los pagos puntuales y reducir los costos de cobranza, al tiempo que mejora la participación de los prestatarios y la eficiencia operativa.
Conduent (나스닥: CNDT) 와 Solutions by Text (SBT) 는 2025년 11월 13일 파트너십을 발표했고, SBT의 FinText 메시징 플랫폼을 Conduent의 Loan Manager 클라우드 대출 및 임대 관리 플랫폼에 통합합니다.
통합은 자동화된 서비스 워크플로에 실시간의 컴플라이언트 SMS, MMS 및 RCS 메시징을 추가하여 해결 시간 단축, 정시 납부 증가, 징수 비용 감소를 목표로 하며 차주 참여도와 운영 효율성을 향상시킬 것입니다.
Conduent ( Nasdaq: CNDT ) et Solutions by Text (SBT) ont annoncé un partenariat le 13 novembre 2025 pour intégrer la plateforme de messagerie FinText de SBT dans la plateforme cloud Loan Manager de Conduent, dédiée à la gestion des prêts et des baux.
L’intégration ajoutera des messages SMS, MMS et RCS en temps réel et conformes aux réglementations aux flux de travail de service automatisé, dans le but de réduire le délai de résolution, accroître les paiements à temps et baisser les coûts de recouvrement, tout en améliorant l’engagement des emprunteurs et l’efficacité opérationnelle.
Conduent (Nasdaq: CNDT) und Solutions by Text (SBT) gaben am 13. November 2025 eine Partnerschaft bekannt, um die FinText-Messaging-Plattform von SBT in Conduents Cloud-Plattform Loan Manager für Kredite und Leasing zu integrieren.
Die Integration wird Echtzeit-SMS-, MMS- und RCS-Nachrichten in automatisierte Servicestromläufe integrieren und darauf abzielen, die Bearbeitungsdauer zu reduzieren, Pünktliche Zahlungen zu erhöhen und die Inkassokosten zu senken, während gleichzeitig die Borrower-Beteiligung und die operative Effizienz verbessert werden.
كوندوينت (ناسداك: CNDT) و سوليوشنز باي تِست (SBT) أعلنا عن شراكة في 13 نوفمبر 2025 لدمج منصة FinText للمراسلة الخاصة بـ SBT في منصة خدمات القروض والإيجار السحابية Loan Manager من Conduent.
سيضيف التكامل رسائل SMS و MMS و RCS في الوقت الفعلي ومتوافقة مع اللوائح إلى تدفقات العمل الخدمية المؤتمتة بهدف تقليل وقت الحل، زيادة المدفوعات في الموعد و خفض تكاليف التحصيل مع تحسين تفاعل المقترض وكفاءة التشغيل.
Integration of SBT messaging into Conduent’s Loan Manager should measurably improve collections efficiency and borrower engagement.
Combining Solutions by Text FinText™ messaging with Conduent Loan Manager embeds compliant SMS, MMS and RCS into automated servicing workflows to accelerate routine communications and collections. This creates a direct channel for real-time borrower interaction and automated notifications within the servicer platform.
Dependencies include client adoption of the integrated workflows, configuration for regulatory compliance, and operational metrics to prove reduced resolution time and higher on-time payments. The announcement claims lower collection costs and faster workflows, but those outcomes depend on rollout scale and measurable KPIs.
Watch for client deployment milestones and reported metrics such as changes in delinquency handling time and on-time payment rates within the next quarters, plus any published case-study results that quantify collection cost savings.
SBT’s mobile engagement messaging platform integrates into Conduent’s Loan Manager platform to boost on-time payments and borrower engagement
This partnership brings together leading companies to meet the growing demand for efficient, mobile-first communication and clear customer preference for text messaging. Integrating SBT’s real-time, compliant SMS, MMS and RCS messaging capabilities into Conduent’s automated loan servicing workflows will reduce resolution time for servicing issues, increase on-time payments, and improve the overall borrower experience.
The collaboration taps into the unique strengths of both companies during a time of rising digital-first financial technologies and increasing regulatory scrutiny. Conduent provides proven leadership in digital loan management, automation, AI, and analytics. Solutions by Text offers its FinText™ platform, specifically designed for the consumer finance industry to deliver frictionless messaging.
“Consumers expect engagement in real-time and over mobile devices – alerts over email and calls simply aren’t cutting it.,” said Nick Babinsky, Chief Product Officer of Solutions by Text. “Our partnership with Conduent advances loan management with seamless, secure, and customer-centric technology. We’re helping lenders use meaningful conversations with their customers to better serve them, while improving loan-servicing profitability.”
“By combining Conduent’s best-in-class platform with SBT’s effective and real-time text communication, we are enhancing our unified, borrower-centric loan servicing ecosystem,” said Kimberly Marshall, Head of Commercial Solutions and Account Management at Conduent. “This partnership will boost operational efficiency for our clients by automating routine communications and reducing collection costs, delivering a digital-first experience that accelerates collections and more productive workflows.”
About Solutions by Text
Solutions by Text (SBT) enables businesses in consumer finance to effectively and conveniently reach their customers. Through a compliance-first messaging platform that seamlessly integrates payments, SBT helps foster meaningful conversations that drive measurable results. For too long, companies have relied on low-yield communication methods such as phone calls, mail, emails, and apps—leaving customers overwhelmed and messages lost in the noise. To break through, businesses need a solution that ensures precision, reach, and results. SBT delivers on this promise, helping its customers achieve outcomes like up to a
Media Contact
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SOURCE Solutions by Text
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Conduent (NASDAQ: CNDT) adds SBT messaging to Loan Manager to automate loan servicing – Stock Titan
