Subscribe for our variety of Value Added Services of your choice.
Welcome to the World of Crystal-Clear Communication.
Experience Calls Like Never Before with our VoLTE Service!

Q1: What is VoLTE?
▪VoLTE or Voice over LTE is a service that allows customers to make high-quality voice calls over 4G LTE network. Unlike traditional voice calls that use 2G or 3G networks, VoLTE utilizes the data network to transmit voice calls.
Q2: What is the difference between 4G and VoLTE?
▪4G provides high-speed data connectivity, VoLTE specifically focuses on improving the quality and efficiency of voice calls over an LTE network.
Q3: What are the benefits of VoLTE service?
▪VoLTE offers several advantages over traditional voice calls, including:
✓High-definition (HD) Voice and Video Quality
✓Faster Call Setup times:
✓The ability to use simultaneous voice and data services.
✓Improved battery life
Q4: Who can use VoLTE service?
▪It is available to all Mobile Postpaid, Prepaid and Hybrid customers, except for Data Only SIM customers.
Q5: What is the requirement to get VoLTE service?
▪To use VoLTE service, a customer should meet the following requirements:
✓Have VoLTE capable devices and 4G/5G SIM.
✓Ensure that the handset has been updated with the latest software from the handset manufacturer for VoLTE calls.
✓Need to be in a 4G/5G network.
✓Verify that the VoLTE voice calling feature on the smartphone is turned on.
Q6: Will every smartphone be able to use VoLTE service?
▪Not every smartphone will be able to use VoLTE (Voice over LTE) service. The VoLTE service can only be accessed by mobile devices having 4G/5G capabilities.
Q7: How do I know that my phone has VoLTE support?
▪You can check if your phone is VoLTE capable or not by checking Phone Settings: On some devices, you can check for VoLTE settings directly in the phone’s settings menu. Here’s a general guideline to locate the VoLTE settings:
✓Go to the “Settings” menu on your phone.
✓Look for the “Connections” or “Network & Internet” section.
✓Locate the “Mobile Networks” or “Cellular Networks” option.
✓Look for an option related to “VoLTE,” “HD Calling,” or “Enhanced 4G LTE Services. The presence of such an option suggests that your phone supports VoLTE.
Q8: Will VoLTE calls consume data?
▪No. VoLTE is a voice service and will not consume any data. Calls will be charged as per the existing normal call rates.
Q9: Do I need to have data bundles to make video calls on VoLTE?
▪No. Customers can make video calls on VoLTE without data resources. The video call will be charged as a normal call from airtime or package resource minutes.
Q10: What are the PAYGO tariffs for VoLTE Call?
▪For On-net VoLTE Voice call /Video call tariff:
✓Peak hour: Br. 0.50/minute
✓Off-Peak hour: Br. 0.35/minute
▪For Off-net VoLTE Voice call tariff:
✓Peak hour: Br. 0.75/minute
✓Off-Peak hour: Br. 0.75/minute
Q11: Does VoLTE require a separate subscription or plan?
▪VoLTE has no separate subscription or package plan; customers will call using airtime or minutes (voice package resource), and normal charges will apply.
Q12: Can customers use VoLTE internationally?
▪No. This service can be used only nationally (wherever LTE is available). However, a customer will be able to make regular calls on 3G and 2G as well.
Q13: How to activate VoLTE service in our device?
▪For Android Phones Enable VoLTE in Settings:
1.Go to the “Settings” menu.
2.Tap on “Connections” or “Network & Internet”.
3.Select “Mobile Networks” or “Cellular Networks.”
4.Depending on your device and Android version, you may find an option called “VoLTE,” “HD Calling,” or “Enhanced 4G LTE Services.” Enable this option to activate VoLTE on your device.
▪For iOS (iPhone) Enable VoLTE in Settings:
1.Go to the “Settings” app.
2.Tap on “Cellular” or “Mobile Data.”
3.Select “Cellular Data Options.”
4.Tap on “Voice & Data.”
5.Choose “LTE” or “Data Only” to enable VoLTE.
Q14: What happens if I move to an area with no LTE/5G coverage during a VoLTE call?
▪If the customer moves to an area with no LTE/5G coverage during a VoLTE call, the call may switch to a non-VoLTE connection (such as 3G or 2G) to maintain the call without interruption.
Q15: How will I know if I am on VoLTE service?
▪For Android users: The “HD/VoLTE” icon will be shown on the top bar of the screen.
▪For iOS users: There is no visual change. However, they can verify the VoLTE status through the settings under mobile data.
Q16: Is VoLTE available everywhere?
▪VoLTE is available in areas where there is LTE/5G coverage.
Q17: Does VoLTE work for both caller and receipt if only one has VoLTE?
▪If your mobile device supports VoLTE, you will be able to make and receive VoLTE voice calls when in 4G service regions, regardless of whether your caller or recipient is on VoLTE. However, to experience VoLTE Video calls, both parties must be on VoLTE service.
Q18: What are the phones that support VoLTE Service?
▪VoLTE Supported device List is attached with excel sheet.
Share More than Words! It allows you to share personalized and memorable messages with friends, family, and with colleagues by messaging text, images, voice record, file, audio and video clips.

Who can use the service?
How to activate the service?
What Else?
Share, Express, and Connect Seamlessly! Share photos, emoji, videos, audio clips, voice messages, Location just on your Google messaging App It make group chat and one to one chat easy.

 
Share More than Words! It allows you to share personalized and memorable messages with friends, family, and with colleagues by messaging text, images, voice record, file, audio and video clips.

Tap *Settings*.
Tap *SIM cards & mobile networks*.
Under *SIM CARD SETTINGS*, Tap the desired SIM card.
Tap *Access Point Names*.
Tap *New APN*.
The *New Access Point* window opens.
Type MMS in *Name* field then tap *OK*.
Type mms.et in *APN* field then tap *OK*.
Do not type anything in field in *Proxy* field
Do not type anything in field in *Port* field
Type ethio in *Username* field then tap *OK*.
Type ethio in *Password* field then tap *OK*.
Type http://ethiomms.et in *MMSC* field then tap *OK*.
Type 10.1725.226.163 in *MMSC Proxy* field then tap *OK*.
Type 7080 in *MMSC Port* field then tap *OK*.
Do not type anything in field *Authentication type*.
Type mms in *APN type* field then tap *OK*.
Choose IPv4 in *APN protocol* field then tap *OK*.
Choose IPv4 in *APN roaming protocol* field then tap *OK*.
Tap *More*.
Tap *Save*.
Who can use the service?
How to activate the service?
What Else?
Share, Express, and Connect Seamlessly! Share photos, emoji, videos, audio clips, voice messages, Location just on your Google messaging App It make group chat and one to one chat easy.
How to Setup?
It is a service which enable customers to access more than one number in a single SIM.
The offer has one primary/master number that contains customer profile and resource with different attached secondary numbers.
1 Master number with up to 4 secondary numbers

• All residential and enterprise prepaid, postpaid, and hybrid active numbers/ customers are eligible to subscribe the Multi Number service.
• Service numbers which are using multi-SIM service, Users of a group service such as CUG, Friend & Family package and Share me are not eligible to subscribe the multi number service.
• Only a maximum of 4 secondary numbers are allowed and all secondary numbers can share the same offer and account with the primary SIM number.
• The secondary number lifecycle will have the same as of the primary number lifecycle.

E.g, o If the primary number is barred due to the insufficient balance or in any case, all the secondary numbers will be barred too. When the subscriber recharges the primary number, the primary number status will change to active, and all the related secondary numbers also automatically change to active status.

It is a service enabling customers to change their voice into different voice sounds and add different background music while speaking to their friends or families.

• • The service is available for all prepaid, postpaid and hybrid mobile users.
  • The service does not apply for calls made to roaming service subscribers.
  • The service works for local calls made from mobile to mobile/Fixed/CDMA services.
  • To use the service customers shall register for the service first. After registration, the caller shall dial “604Receiver Mobile Number”. Eg: 60409********
  • The voice charging shall start after 25 seconds (i.e. there will not be any charging for the 25 seconds within the call). The receivers would not be charged any tariff.
  • Subscription and un-subscription for the service is free.
  • User can select the Voice or Background music from pre-recorded voice or music. There is no charge while user browse and select a magic or background from the catalogue when the caller uses the service by selecting Magic voice or Background music.

Life Cycle of the Services

It is the service in which text message displayed on a mobile screen during a call. It allows the user to create content and share it on callers’ phone screen while they receive a call from or make a call to other before it is answered.
It can be used to express oneself, emotions or mood.
Via SMS
Send 1 to 623 for Daily Package
Send 2 to 623 for Weekly Package
Via USSD
Dial *623# and follow the prompt
Subscription and Signature Updating Tariff: – Free
Daily Package Fee = 2 Birr
Weekly Package Fee = 6 Birr

By using beep call service, you can make a missed call even if you have insufficient balance or barred status which you will receive SMS notification through 710 when you successfully send it.  
Terms and Conditions

Make a group call with up to five people at a time and manage your quick business with people in different locations.
How to make mobile conference calls
Tariff

• Request others to call you back for free whenever your mobile airtime is out of balance.
• Insert *807*recipient’s mobile number# then press dial key to get the service.

Benefit
Tariff

Send some portion of your mobile airtime to your beloved ones or your own secondary account.
Insert *806*mobile number*amount to be transferred# and press dial key to use the service.
Benefits & features of the service

CRBT with NEW features
CRBT has been redesigned with new and exciting features considering your needs. Subscribe and entertain both yourself and your callers.
Service Types
♪ Normal CRBT (for your callers)
♪ Calling CRBT (when you make call)
To subscribe to the service:
Benefits & features of the service
You can send tones as a gift for others and copy the one you liked by listening it from others
Service fee
To choose tones & manage the service
Commands for Basic Operations to be sent via 822 SMS
Item no.
Operation
Normal CRBT
Calling CRBT
1
Subscribe for the service
A
A1
2
To purchase a CRBT
C CRBT Code
C CRBT Code
3
To Set a CRBT
SN Tone code
SC Tone code
4
Express Copy (to copy CRBTs you heard from other users)
Dial the person back and press (*) before they answer
*
5
To send CRBT gift for your loved ones
G CRBT code Receiver’s phone number
e.g: G 123456 09XXXXXXXX
6
Gift accept
ga Code no
7
Gift reject
gr Code no
8
Help
H
9
Querying CRBT from subscriber personal library
P
10
Query personal settings
QC
11
To delete CRBT setting
DC Tone code
DC1 Tone code
12
Deactivating the service temporarily
DAC
DAC1
13
Activating the service
AC
AC1
Unsubscribe the service
U
U1
Terms and Conditions

The service helps you get important messages if you are out of reach, not in a suitable position to answer, your phone is off, out of network coverage or when your phone is busy.
Service
Fee
Subscription/Unsubscription
Free
Rental
Free
Retrieval
Free
Notification SMS from 824
Free
Announcements during voice message retrieval
Free
 

The service notifies you via SMS when the person you have been trying to call was unreachable – “out of coverage or phone turned/switched off” becomes available to the network.
How to use the service:
Activation & deactivation
Benefits
Service Tariff

• The service will notify you by SMS about who called you while your phone was switched off or out of reach.
• Using the service, you will still receive all your missed calls even if you are out of service area coverage or when your mobile runs out of battery.

 
Benefits
Service Tariff
How to use the service
Deactivation and Reactivation

Description
Benefit
You will not miss important calls while you are handling other calls.
Tariff
The service is free and can be activated on most mobile phones

• This service allows you to forward your mobile incoming calls to another phone.
• You can activate and deactivate the feature using your telephone.
• You can forward your call (or divert calls) under the following condition:

                    – If busy
                    – If out of reach
                    – If not answered
                    – For all calls
Benefit
FAQ
Yes: The person who is diverting the call to a third party will pay the call diverting fee from his Phone to the third party. And all prices are VAT Inclusive.
    Activation fee: Free
    Usage fee: Divert from fixed line to mobile phone
   Divert to Fixed line from fixed line

• Service Description

  Are easy to remember and easy to dial. These numbers are classified into four categories; Platinum, Gold, Silver and Bronze.

  Tariff

  No	Classification	Tariff
  1	Platinum	3,500 Birr
  2	Gold	2,000 Birr
  3	Silver	1,000 Birr
  4	Bronze	500 Birr

              How to Subscribe

  At the nearby Ethio shops; as both residential & enterprise.

Service Description
Are easy to remember and easy to dial. These numbers are classified into four categories; Platinum, Gold, Silver and Bronze.
No
Classification
Tariff
1
Platinum
3,500 Birr
2
Gold
2,000 Birr
3
Silver
1,000 Birr
4
Bronze
500 Birr
            How to Subscribe
At the nearby Ethio shops; as both residential & enterprise.

Whenever you have a plan to go abroad or want to keep your mobile or fixed line number without using it for a long period of time, you can subscribe for KEEP MY NUMBER SERVICE and reuse your phone number.
You can keep your number for up to 5 years.
Service Charge Br. 109 per year
To get the service please visit the nearest Ethio telecom shop.
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