ClickSend
RATING:
3.9
Pay for what you use.
Starting price: 
$20.00 
Free trial: 
Available
Free version: 
Not Available
5
4
3
2
1
Ease-of-use
4
Customer Support
4
Value for money
4
Functionality
4
3.88/5 out of 34 Reviews
1 – 5 of 34 Reviews
2 – 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2023
Verified reviewer
Business Supplies and Equipment, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
An easy to use UI means that the platform is simple to navigate. Templates mean that we can contact multiple customers with ease.
A recent update has affected loading times in a negative way, but it’s not a major issue.
Verified reviewer
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
I was using ClickSend to send SMS to me and my customers every time a customer places an order on my WooCommerce store. And it helped me a lot to know about the orders faster and to inform the customers about their order faster.
I like everything about ClickSend. They have lots of features and my favourite is SMS. It’s the only feature for which I joined their platform, but after joining their platform I found lots of other services they provide. I’m yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
What I like the least about this software is the pricing and payment method. Their pricing is higher compared to few platforms I have came across and their minimum top-up is $20 and it’s fixed and top of that they only have card as payment option. And this is what I like the least about ClickSend.
Reasons for switching to ClickSend
It was easier to get started with Twilio and easier to use. And on top of that ClickSend had exactly what I needed.
Consumer Goods, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2022
Overall, it works great – WHEN IT WORKS. It allows people to respond to messages. But we are disappointed right now because no one will return our request for help, or even send a list of things to look at. This stopped working during a critical time in communication with our staff, and left us scrambling for a different way to reach out to them. We’ve not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response.
We found it easy to upload our teams’ numbers and track how many text messages went out. Easy to track billing. After doing a trial with no set phone number, we decided to invest in one specific phone number. Most of our employees do not work at a computer, so it made broadcasting messages simple, quick and effective.
Recently, texts started failing. We can’t figure out why. We have reached out to Customer Service twice to resolve the issue. While we aren’t a big user on their platform, the fact is the failed text messages are costing us. We can’t trouble shoot effectively this way. No one is reaching back out to us.
Vendor Response
Hi Daava, I’m sorry to hear that you have concerns about message delivery in the ClickSend platform. While global messaging can be complex, our Support Team should be able to assist, and I am both surprised and concerned that they were not able to solve your problem. I’d love to hear more about the issue so that we can improve our service and product. Please feel free to email me directly, or you can get in touch with our Support Team 24/7 via Online Chat, or at [email protected].
Replied September 2022
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Clicksend is super easy to set up and it’s so important in our day-to-day communication
Nothing. It’s solid. I really enjoy using click send
Reason for choosing ClickSend
Click send was this easiest choice to implement vs other sms programs, Like Twillio.
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