The volume of outgoing mobile phone calls in Morocco declined sharply in 2025 as consumers increasingly turned to instant messaging applications for communication, according to new data from the country’s telecom regulator.
Morocco recorded 40.9 billion minutes of outgoing mobile calls last year, representing a 12.55% annual drop, according to statistics released by the National Telecommunications Regulatory Agency.
The decline reflects a growing shift toward internet-based messaging services, which are increasingly replacing traditional voice calls.
Text messaging also continued to fall, with about 1.54 billion SMS messages sent in 2025, a 16.46% decrease compared with the previous year, the agency said.
Despite the decline in calls and text messages, the number of mobile subscriptions increased to 59.16 million users, up by about 877,000 subscribers (1.5%) over the year.
The vast majority of these subscriptions remain prepaid, accounting for 50.9 million users.
Meanwhile, the number of fixed-line subscriptions grew by 6.3%, reaching 3.23 million customers, who made a total of 1.71 billion minutes of calls during 2025.
Morocco’s internet market continued to expand throughout the year, with 41.46 million internet subscribers recorded by the end of 2025 — an increase of 1.24 million new users.
The regulator said that the country’s 5G network now covers 38% of Morocco’s population, with 2.63 million subscribers, following its official launch on Nov. 7.
Competition remains intense among the country’s three main telecom operators. Maroc Telecom holds 29.82% of the market, while the remaining share is divided between Wana Corporate and Orange.
Average mobile internet speeds in Morocco reached 83 megabits per second for downloads and 36 megabits per second for uploads, while ADSL speeds exceeded 12 Mbps for 95% of subscribers, according to the report.
The telecommunications regulator said it processed 1,655 customer complaints against telecom operators during the year, with an average resolution time of 16 days.
Most complaints related to service quality, contractual issues, billing and number portability, with service quality complaints accounting for 63% of the total.
The number of complaints increased steadily throughout the year, with service-quality complaints rising from 145 in January to 410 in December, while contract-related complaints increased from 20 to 130 during the same period.
The report also noted growth in Morocco’s national internet domain. The number of registered “.ma” domain namesreached 133,977, an increase of 8.14%, after 38,536 new domains were registered by the end of December.
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