Mobile Money Limited is stepping up its fight against fraud, blocking over 400,000 scam text messages every day to protect customers, according to the company’s Chief Risk and Compliance Officer, Godwin Tamakloe.
Appearing on Breakfast Daily on Channel One TV on Friday, May 2, Tamakloe revealed that the company has deployed advanced security filters designed to detect and intercept suspicious SMS messages before they reach users.
“…With the text message, it is because we have a system that we have set some rules on that block that SMS that goes to the customers,” he explained, adding, “The attack channels are an SMS, a link, or a call.
“So the system blocks the SMS because of certain words in the SMS. We can block over 400,000 SMS in a day that should have gone to customers for them to now call up and defraud.”
Tamakloe also addressed growing public suspicion that some fraud cases may be linked to insiders within the mobile money service chain. He firmly refuted the claims, assuring customers that service personnel have no access to PINs or other confidential details that could be exploited by scammers.
Responding to the public discourse surrounding mobile money fraud, which has seen many victims take to social media to recount their experiences, Tamakloe urged transparency from affected users.
He called on victims to provide accurate accounts of how they were scammed, noting that honest feedback helps agents trace fraudulent operations and prevents others from falling prey.
With mobile money fraud continuing to evolve in sophistication, Tamakloe’s comments underscore the urgent need for both systemic protection and informed, vigilant customers.
MoMo Fraud: Our staff can’t access your PIN – Godwin Tamakloe

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