Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers’ communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.
“Businesses today face the ongoing challenge of juggling customer inquiries and engagements across multiple channels — email, phone, SMS and social. Through this new SMS and MMS Service Hub integration, Sinch MessageMedia makes it easy to streamline communications throughout the entirety of the customer journey. By connecting each part of our customers’ businesses together — from marketing and sales to service and support — we ensure the right messages reach the right people on the platforms they prefer,” said Doug Rubingh, President, U.S. & U.K., Sinch MessageMedia.
“Our customers want to achieve great results fast, and we’re always looking to provide solutions and tools that will help them do their jobs quickly and streamline operations,” said Scott Brinker, VP of platform ecosystem at HubSpot. “Sinch MessageMedia’s offering is a great option for achieving that efficiency, and we’re excited that they’re a part of the App Partner Program.”
In today’s macroeconomic environment, it is increasingly important for brands to maintain a strong sense of connection with their customers, and conversational messaging bolsters these customer engagement efforts. In fact, research from Sinch MessageMedia shows customers are 82% more likely to have a favorable impression of a company’s brand simply by being able to engage in two-way conversations.
Sinch MessageMedia’s SMS for HubSpot solution provides powerful one-to-one conversational messaging that enables brands to build stronger relationships with their customers. In addition to this new Service Hub integration, Sinch MessageMedia is also compatible across other areas of HubSpot’s CRM platform, including the Marketing and Sales Hubs. Specific benefits include:
To learn more about Sinch MessageMedia’s capabilities, visit the team at INBOUND (Booth 20) in Boston, September 5-8, 2023 or explore the website here.
Sinch MessageMedia helps small to medium-sized businesses of all sizes better connect with their customers. With more than 70,000 active customers worldwide across its brands, Sinch MessageMedia drives business success by creating engaging mobile experiences that customers love. Messaging solutions such as alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are used by leading brands in healthcare, education, retail, utilities, and dozens of industries. With offices across the United States, Australia, United Kingdom, and New Zealand, Sinch MessageMedia is the number one choice for easy and engaging global business messaging. MessageMedia was acquired by Sinch in 2021.
Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH. Learn more at sinch.com.
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