Press Release, Gov. Kathy Hochul’s Office
Courtesy of NYS Thruway Authority: Consumers are receiving text messages that are presented as an attempt to collect tolls.
Governor Kathy Hochul today is warning New York consumers of E-ZPass text message scams. Consumers have reported receiving SMS text messages attempting to collect tolls.
These fake texts are often sent from an international number and request the consumer to reply with “Y” to receive a link and contain an unofficial website. Consumers should be aware that E-ZPass or Tolls by Mail will never send a text or email requesting sensitive personal information such as credit card, birthday, Social Security number or other personally identifiable information.
“Public safety is my top priority, which is why I’m urging New Yorkers to take caution against senseless scammers sending fake E-ZPass text messages in an attempt to collect money for fake, unpaid tolls,” Governor Hochul said. “Consumers should know that E-ZPass, or Tolls by Mail, will never send a text or email requesting personal, sensitive information.”
If you are unsure about a message you received, call E-ZPass directly at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400. You may also directly access the official websites from your browser at: EZPassNY.com and TollsByMailNY.com.
If you receive a fraudulent or suspicious SMS text message of any kind and have questions, you can contact the New York Department of State’s Division of Consumer Protection Consumer Assistance Helpline at 1-800-697-1220, Monday to Friday from 8:30am to 4:30pm; excluding State Holidays. Consumer fraud complaints may also be filed at any time with the Federal Trade Commission at reportfraud.ftc.gov.
 Tips to follow if you or someone you know receives a fraudulent SMS text message:
Clicking a link from a fraudulent text message puts your personal information and money at risk. Scammers may be able to:
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