Daily Weather Report
Powered By:
FILE: kali9 via iStock.com
Enterprise Reporter
FILE: kali9 via iStock.com
The Denver Police Department is rolling out a new system to address a long-standing problem when people call the police: knowing what’s going on when the officers don’t show up.
The city’s new SPIDR Tech program sends automated SMS or email messages to callers to update them on police response and the outcome of their call, including when officers’ arrival is delayed in response to calling or using Text 911 for police services.
“Just as you may receive alerts about the shipping or delivery of items you purchased from an online retailer, the system leverages technology used for years in the online commercial and retail sectors to help us improve communication and customer service for our residents, while also obtaining invaluable feedback,” said Denver Chief of Police Ron Thomas.
The system sends automated message 30 minutes after the call is received if officer arrival is delayed.
SPIDR Tech notifies the caller of certain call dispositions, such as the call was handled with officer response, officers were unable to locate someone or the person was gone on arrival, and officers would be on the lookout.
It automatically provides case number to victims for most types of cases, making it easier for victims to later follow up with the police for more information or to check on the status of the case.
The automated messages will also help reduce the workload for Denver 911 call takers.
“Most people don’t realize the number of follow up calls our 911 professionals make daily to update callers who are awaiting a public safety response,” said Andrew Dameron, director of emergency communications. “This tool will automate a large portion of that work and provide timely information to our residents who might otherwise feel the need to call us back for an update.”
The 911 operator, the first law enforcement voice on the phone during a stressful experience, can be the unsung hero of a police department. A…
Enterprise Reporter
Your browser is out of date and potentially vulnerable to security risks.
We recommend switching to one of the following browsers: