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3 ways to upgrade the ROI of your Microsoft Teams investment
Published: October 18, 2023
Rebekah Carter
The world of business communications has changed drastically in recent years. As hybrid and remote work continue to change the landscape, and new methods of communication gain popularity, companies are racing to embrace the benefits of an agile, cloud-based platform for unified comms.
While countless vendors have emerged in this sector, from Zoom, to Cisco Webex, Microsoft Teams stands as one of the most popular choices for businesses worldwide. Boasting more than 280 million monthly active users, Teams offers an intuitive environment where people can share knowledge, host conferences, and interact with a huge variety of digital tools.
Unfortunately, even Microsoft Teams has its limitations. To unlock the full ROI of a Teams initiative, companies need to find ways to bridge the gaps in their technology strategy. Fortunately, the agile and open nature of the Teams platform ensures any business can enhance and customize their solution, with the help of the right partners.
Here are 3 of the best ways you can bridge the gaps in your Microsoft Teams initiative.
Though Microsoft offers its own telephony solutions through Microsoft Business Phone plans, many organizations need more advanced, globally robust communication systems. Fortunately, Microsoft gives business leaders the freedom to integrate their own UCaaS and telephony carrier solutions with the Teams ecosystem, via Direct Routing, and Operator Connect.
With a dedicated telephony solution for Teams, companies can access all of the productivity benefits of the Teams platform, alongside increased scalability, flexibility, and reliability. Through partners like CallTower, organizations can retain their existing relationships with carriers and communication providers, minimizing downtime and disruption, and enhancing collaboration.
Microsoft’s flexible solutions for telephony integration ensure every business can build a customized stack of tools for everything from internal communications, fax, and video conferencing, to contact center management. However, unlocking the full value of Teams telephony does require the support of the right Microsoft Teams expert.
A leading Microsoft partner will be able to integrate the solutions you need for communications directly into your Teams interface, using the connectivity methods you choose. They can ensure your solutions work seamlessly with business hardware, and even pave the way for the development of combine UCaaS and CCaaS platforms, for end-to-end business unity.
“A Microsoft Partner with years of experience enabling Teams with voice capabilities is an invaluable resource for organizations looking to enhance their communication strategy,” added CallTower CRO William Rubio.
“Partners like CallTower have the monitoring and management services to make voice-enabled Teams a critical and failure-free solution. We also manage support and porting processes to give our customers a hands-free approach to voice-enabled Microsoft Teams.”
An estimated 5 billion people send and receive SMS and MMS messages on a daily basis. Text has become one of the most convenient ways to boost rapid employee collaboration, and deliver exceptional service to customers. However, Microsoft Teams doesn’t offer a native solution for SMS/MMS communication.
Fortunately, Microsoft partners offer a solution, through intuitive integrations, designed specifically for the Teams platform, companies can leverage secure, efficient, 2-way messaging capabilities. You can connect instantly with Teams channel members, as well as contacts in Active Directory, SharePoint, and Outlook. Plus, you can send texts directly to Teams channels, reducing the time employees spend jumping between communication devices.
The best SMS and MMS apps for Teams include:
As one of the most innovative companies in the communication technology space, Microsoft has paved the way for a new era of AI transformation. The company not only helps organizations to minimize costs, deliver exceptional service, and automate workflows with Azure AI, it also has an extensive partnership with OpenAI, powering the creation of new generative AI tools.
Microsoft’s transformative AI solutions can help companies to reduce manual work for their employees, ensuring they have more time to focus on valuable tasks, and increase their ROI. In fact, the TEI of Microsoft Azure AI report created by Forrester found the value of Microsoft’s Azure services alone added up to $23.3 million.
Microsoft’s Copilot solutions, designed with the latest large language model technology and generative AI capabilities, also help to streamline workflows, and unify teams. Microsoft Dynamics 365 Copilot assists companies in delivering exceptional customer service, and unlocking new sales opportunities. Alternatively, Copilot for Microsoft 365 and Teams boosts team productivity, and creativity, with everything from automated content creation to meeting summarization.
Of course, while Microsoft’s intelligent tools present a host of benefits to businesses from all sectors, they do require careful implementation. Businesses need to commit to responsible assessment, development, and deployment strategies, to ensure they’re leveraging the right models, securing their information, and protecting customers.
Fortunately, partners in the Microsoft ecosystem can assist businesses in unlocking the full potential of Microsoft AI tools. CallTower, for instance, offers a “Microsoft AI Business School” for end-to-end guidance, as well as value-added services for implementation and configuration.
Leveraging SMS/MMS apps, telephony solutions, and intuitive AI innovations can help companies of all sizes achieve a higher ROI from their Microsoft Teams deployment. What’s more, bridging these gaps paves the way for new levels of business productivity and efficiency.
However, no matter what your priorities for Teams transformation might be, it’s crucial to ensure you’re working with the right partners to ensure success. CallTower, as a leading certified Microsoft Teams partner, can help every business achieve their goals for communication and collaboration transformation, with step-by-step guidance, innovative technology, and customized solutions.
For more information on this topic, visit CallTower.
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