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The integration facilitates third-party messaging capabilities in Teams, working with your SMS/MMS carrier
Last Edited: April 13, 2023
UC Today Team
Approved Contact, the company behind the Text bot for Microsoft Teams, was founded in 2015. Its ultimate objective is to enable cross-system collaboration and communication, breaking down interoperability and environment barriers. Approved Contact has a range of products for enterprise communication, including public appointment scheduling solutions, texting integrations, and tools for Microsoft, Cisco, Zoom, and HCL Software systems. The integration facilitates third-party messaging capabilities in Teams, working with your SMS/MMS carrier.  
The Approved Contact integration for Teams was launched as part of its Office 365 bundle in 2019, which received an essential upgrade in 2020. The company collaborated with Microsoft closely to redesign the UX in line with Teams, providing users with an almost native texting experience.  
Apart from Teams, Approved Contact’s products are available in app marketplaces across Cisco, Zoom, and others.  
The Text bot for Microsoft Teams is called Syniverse, designed to give you maximum flexibility when interacting with customers via Teams. Carrier-based text (SMS or MMS) continues to be a dominant channel for customer communication across industries. It helps in gathering feedback, registering complaints, and generally making your organisation available across the broadest cross-section of your audience. In locations where connectivity might be patchy or in the case of non-internet-based customer service use cases, SMS capabilities are vital.  
The Text app brings an astonishingly native-looking SMS experience into your Microsoft Teams environment. As Approved Contact is a recognised Microsoft integration partner (the recipient of the Top Startup award in the Microsoft ecosystem), the app functions seamlessly and fits into the rest of your Microsoft Teams workflow. You can get started by installing it from the Teams store. Here is a quick review of its key features:  
Text by Approved Contact offers a simple solution to a crucial problem: how do you keep up with SMS-based communication requirements without leaving the Teams app? Typically, Teams users would have to use either a contact centre platform or a CPaaS API, which are more complex and cost-intensive. The text app provides a smarter, purpose-built alternative that does not disrupt the rest of your Teams’ experience.  
An app like Text has massive potential as the barriers between different ecosystems break down, and users expect last-mile connectivity on every device.
You can get started by downloading the app here.  
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