Global site navigation
Local editions
Kenya Power, formerly Kenya Power and Lighting Company, is Kenya's national electricity supplier. In recent years, the company has invented convenient methods for Kenyans to renew their electricity bills. One of these is using meter tokens. Citizens are constantly seeking ways of how to load KPLC token to ensure an uninterrupted supply of power.
The KPLC prepaid system offers a convenient way to monitor and budget your electricity use. The process of how to load KPLC token is easy. The KPLC prepaid meter number is the most crucial factor when purchasing and loading tokens.
The plan to electrify Kenya, which kicked off in 2017, has seen over 5 million customers connected to the national grid through the prepaid meter boxes. The process of loading tokens requires that a customer has a valid meter number.
It is important to note that Kenya Power installs different prepaid meter boxes, and the correct code depends on your meter box. The brand of the prepaid meter box is indicated on the box, so it is easy to identify.
Read also
Kenya Power confirms delays in relaying token messages, gives alternative to customers
Having this meter number is the first step for a client to load a prepaid token. The meter box contains the specific codes. Here is how to activate a token meter for the various brands:
Alternatively, you could contact the KPLC prepaid meter customer care. The contact centre numbers for all service-related issues include 95551, 0703070707 or 0732170170.
Having settled on the meter number, you can then load your tokens without any challenge. Clients should write down this number for future purposes. Here is the procedure to load KPLC meter tokens. Please note that you should do this at your meter box.
Read also
Step-by-step guide for KCMC online application
Read also
KPLC prepaid meters installation: Application procedure and cost
You may be wondering, "what are my options when I want to recharge my prepaid meter with token? Kenya Power has numerous modes of payment that are accessible to customers. Customers can pay in cash through KPLC offices or designated vendors. They can also use the USSD code *977# or the MyPower app. Other options include:
This money transfer application has revolutionized the world of business and has incorporated payments through Lipa na M-Pesa. The payment procedure is as follows:
Read also
How to reverse KPLC tokens bought for the wrong meter
Kenya Power has an alternative KPLC token paybill which is 800904. Clients can follow the same procedure above but enter this paybill instead.
Equity Bank customers can also use Equitel to make their token payments.
This option is available for Airtel mobile network users. The procedure is as follows:
Read also
How to apply for electricity connection in Kenya
You may find that your KPLC meter is not loading tokens. This could be due to an error in the meter number. In other cases, the meter tariff could be different from what the meter number that was programmed on the meter or the electricity credit token entered into the meter is wrong.
For assistance, you can also make inquiries on the KPLC Twitter or Facebook pages. You could also visit the nearest office to report this complaint.
Read also
TSC TPAD: How to recover or reset password
Several customers have been in a situation that requires them to transfer token units from one meter to another. You need to visit the nearest KPLC office if you're in the same situation.
The process of how to load KPLC token is easy but also requires that the customer has correct details so that no errors occur. This method of electricity supply is convenient and has enabled individuals and companies to pay for their power from the comfort of their homes or places of work.
Tuko.co.ke recently published an article discussing Kenya Power's plan reduce power bills for consumers. The company CEO, Bernard Ngugi, said the company was seeking to lower fixed charges in contracts signed with electricity-generating companies such as KenGen.
The company intends to cut the costs spent on generators that have been used for the thermal production of electricity. This will reduce the power costs, which would improve the country's unstable economic fortunes, considering many small and large scale companies depend on electricity for day-to-day activities.
Read also
How to know my debt of tokens?
Source: TUKO.co.ke
Grace Waruguru (Lifestyle editor) Grace Waruguru is a lifestyle reporter and holds a Bachelor’s degree in Communication (Public Relations) from Daystar University, Kenya (Class of 2010). She has over 4 years of experience in article writing and digital media content creation for various local and global brands. Currently based in Nairobi, Kenya, Grace started working at Tuko.co.ke in October 2020 and as a content creator at Brand2D (June 2022 – May 2023). In 2023, Grace finished the AFP course on Digital Investigation Techniques. Email: [email protected]