If you recently got a text from an unknown number warning you about unpaid SunPass tolls, officials want you to know it was probably a scam.
“Smishing,” or SMS phishing, is when fraudsters try to obtain your personal information through a text message. According to the Federal Trade Commission, the text might include a dollar amount for how much you supposedly owe, as well as a link.
Clicking the link will take you to a page to enter your bank account or credit card information.
“SunPass wants to remind customers to be careful of text messages or other communications that demand immediate payment for unpaid toll balances,“ the Florida Department of Transportation, which runs the electronic toll collection system, wrote in an advisory on its website. “These messages often pressure customers to make a quick payment to avoid late fees and include a link to a fake website to collect personal information.”
If you receive one of the messages, the transportation department says not to click the link. Instead, log in to your account on sunpass.com to check your balance. SunPass only contacts customers through [email protected], [email protected] or via text at 786727.
To recognize a smishing scam, look out for the following:
“The common thread in these scams is that they often demand immediate payment,” the transportation department’s advisory said. “By forcing you to act quickly, you are less likely to question the request. Don’t be rushed.”
If you receive a suspected smishing message, here’s what to do:
To help cut down on scam messages and calls, the Federal Trade Commission recommends using filters or call-blocking apps. Many email providers have spam filters turned on by default, but if unwanted messages get into your inbox, mark them as spam or junk.
You can also unsubscribe from unwanted emails. Doing so reduces the risk of clicking links that can lead to phishing attacks, according to the FTC.
Midday Editor
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